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Service Advisors
| Location: | Abu Dhabi, United Arab Emirates, Middle East |
|---|---|
| Job Type: | Permanent |
| Posted: | 10th Jan 2010 |
| Closing Date: | 7th May 2010 |
| Posted By: | Alahad Group (Pvt) Ltd. Overseas Employment Promoters Pakistan |
| Details: | |
| Service Advisors Job Title Service Advisor Department Eastern Motors C.V Reporting to Team Leader Job function Acts as a liaison between customers and the workshop. Meets and exceeds customer needs to gain customer loyalty and develop the sales of the department. Duties & Responsibilities Customer Service: 1. Creates a confidence climate by offering personalized service: calling customers by their names and listening to them carefully (mastering the communication methods). 2. Properly evaluates the customers' needs by appropriate questioning. A goodf technical knowledge is recommended. Reformulates customers’ requests and prepares the work order. 3. Explains the nature of the work, the safety inspection and makes promises for the price and schedule. 4. Gives advice concerning the general condition of the bus or truck and the added benefits if any of the requested servicing. 5. Signs and obtains the customer’s signature on the work order and provides a copy to the customer when requested. 6. Informs the customers by telephone in the event of unexpected work which is required, to let them know there will be extra cost and time. Obtains their agreement, mentions these conditions to the customers when receiving the vehicle, to avoid their calling back and thus minimizes the load of telephone lines. 7. Opens job cards and captures information related to customer & vehicle, checks them against file, and updates as required (Name, Tel. No., Fax No., Mobile No., E-mail, etc.) 8. Ensures the buses are parked and service is completed, and contacts customers until they are collected. 9. Delivers vehicle to customer with explanation about the repairs, test report and invoice, and thanks the customer for his or her business. 10. Ensures no delivery of cars to customer without payment (cash or credit) except with authorized signature. 11. Contacts all customers who booked their cars for service but did not show up for the day, and offers them a new booking. 12. Handles telephone inquiries regarding working progress, appointments, technical & service related matters. Scheduling 1. Optimizes the workshop activity by scheduling the work with respect to the available labor hours communicated by the Booking team. 2. Ensures, on a daily basis, the optimum load of the workshop, taking into account any unexpected events. 3. Issues clear repair instructions (opens job cards) according to customer approved instructions and diagnoses using the correct labor operations and invoicing codes. 4. Follows up the progress of each repair order during the day to meet given deadlines. 5. Remains in contact with the workshop for follow-up and instant information about the progress state of the current files. Sales 1. Keep informed of product and service enhancements (including the spare parts, new and second-hand vehicles, other, etc.). 2. Sell services (tires, window wiper blades, body, work, etc.), by systematically inspecting the vehicle with the customer. 3. Promotes after-sales services. Validates the service book. Advises with respect to the car use and indicates any work to be done later. Indicate the date of the next technical inspection and the date or mileage of the next service. 4. Obtains customer approval on estimates and supplements through rational, logical, and convincing techniques increasing the sale of spare parts and accessories. Skills 1. Customer focus 2. Excellent driving and observation skills 3. High proficiency level in English Language. Arabic Language would be a strong advantage. 4. Able to handle multi-tasks and work well under pressure 5. Ability to prioritize and meet deadlines. Qualification & Experience 1. Diploma or equivalent in Mechanical / Automotive or related field 2. 2-3 years relevant experience in a fully equipped automobile workshop | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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